Participant

Question

Deactivate a device

Forum|Forum|4 months ago
March 16, 2026
4 replies
179 views

Online account shows no devices to deactivate.

Nancy OShea

Community Expert

Do you have an active Adobe subscription plan? Log-in with your paid ID and password below.

https://account.adobe.com/plans

If this is a Teams or Enterprise plan, contact your organization’s IT dept for assistance.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

What do you have, and which version?

CS5 & 5.5 and CS6 may still be deactivated… CS4 and earlier may not

TLS 1.2/1.3 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the above link
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

gupta shivangi

Legend

Hi @FrankieS123,

I looked for your account details however, I could not find any active/trial subscriptions associated with the account. Have you subscribed using a different email address?

Let us know.

^Shivangi

FrankieS123Author

Participant

Hi,

This is the product I need to activate on my new computer.

The old computer was deactivated and if I try and activate it again it gives me the same error message.

kglad

Community Expert

@FrankieS123

those aren’t valid serial numbers (which is fortunate, or maybe you prudently truncated the numbers, because posting serial numbers in public is one of the ways to invalidate a serial number).

but assuming you have valid serial numbers (6 groups of 4 numbers), you can still activate cs5 (but not acrobat 9):

now, assuming you’ve tried a valid serial number with cs5 and have seen an excess activation count message, there's now only one way to deactivate, now. in the past, there were several ways including asking adobe support to reset your activation count, but that no longer works.

use the computers (if they exist, still run AND can communicate with adobe's deactivation server) with the activations and open an app > click help > deactivate. if you've already uninstalled the app before deactivating, but still have an operable computer, you can reinstall on that computer and then deactivate.

the big catch is can those computers communicate the deactivation with adobe's servers. https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000376554410

kglad

Community Expert

that doesn’t include legacy (eg, non-subscription) apps.

there's now only one way to deactivate, now. in the past, there were several ways including asking adobe support to reset your activation count, but that no longer works.

use the computers (if they exist, still run AND can communicate with adobe's deactivation server) with the activations and open an app > click help > deactivate. if you've already uninstalled the app before deactivating, but still have an operable computer, you can reinstall on that computer and then deactivate.

the big catch is can those computers communicate the deactivation with adobe's servers.

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