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SF_Photo
Known Participant
September 16, 2019
Question

Deactivate a device from my account page

  • September 16, 2019
  • 5 replies
  • 4987 views
I found 2 posts here stating: "Log into your Adobe account. Go to your Plans. Click Manage Accounts. Scroll down to Activated Devices. This will list your devices. If you would like to deactivate a device, simply click Deactivate next to that device." However, at my account page there is no list (I can find) of activated devices, I can view my purchased downloads, order history etc. - perhaps the Adobe web site has changed but at one time offered this?
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    5 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 17, 2019

    It is possible to deactivate PSE by going to Help->Sign out. See here: https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

     

    You still need to have access to that old machine.

    ABAMBO | Hard- and Software Engineer | Photographer
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 16, 2019

      You get 2 activations of PSE.  You must de-activate 1 before you can install on another machine. 

      If you don't have the old machine, then you can't very well de-activate it can you?  So you are left with de-activating the machine you have access to.  That's the best I can offer.

       

       

       

      Nancy O'Shea— Product User & Community Expert
        S
        SF_PhotoAuthor
        Known Participant
        September 16, 2019

        I got into chat by selecting Fix Password issues then "still need help"

         

        They did not help but did indicate that if I was a paid subscriber there sould be a device list.

        I am thinking that If I had subscription and then I deactivate a device it would only do so for subscription use NOT for Purchased Products

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        September 16, 2019

        Photoshop Elements is not Creative Cloud. It's stand alone software that you activate with serial number. What happens when you try to install Photoshop Elements on a 2nd computer?

        Nancy O'Shea— Product User & Community Expert
          S
          SF_PhotoAuthor
          Known Participant
          September 16, 2019
          "Already installed on 2 devices" (which is true, but I only have access to one)
          S
          SF_PhotoAuthor
          Known Participant
          September 16, 2019

          I know I can call Adobe (can not find a chat option) however

          am concerened that Adobe would simply wipe all my devices from my account list and I would have to re-register all the differrent software on the devices I wanted to use with.

          S
          SF_PhotoAuthor
          Known Participant
          September 16, 2019
          If the device list is only for CC then I guess I have no option other than contacting Adobe. Is there a chat option?
          Nancy OShea
          Community Expert
          Nancy OSheaCommunity Expert
          Community Expert
          September 16, 2019

          Deactivating devices only works with Creative Cloud and only if you have installed on more than one device.  

          What exactly are you trying to do?  And which products and versions do you have?

          Nancy O'Shea— Product User & Community Expert
            S
            SF_PhotoAuthor
            Known Participant
            September 16, 2019
            PSE, purchased here, shows up in my account. Wanted to delete one of the computers associated with my account and then install and register on a new computer.
            Jeffrey_A_Wright
            Community Manager
            Jeffrey_A_WrightCommunity Manager
            Community Manager
            September 16, 2019
            SF_Photo1 what error message are you receiving when you attempt to activate Photoshop Elements on the new computer? For more information on how activation works see http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
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