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IKA_EDV
Participant
March 17, 2016
Question

Deactivate license on a defect PC (Creative Suite 6)

  • March 17, 2016
  • 1 reply
  • 288 views

Hallo,

The hard drive is defect and can't be repaired. I can't boot Windows to deactivate Adobe Suite to install it on the new hard drive.

I tried the Online Support, but there is only Forum Support for this Product. So i can't call or talk to someone from Adobe.

Is there a way to deactivate die Licence remotely or is the licence lost?

regards

IKA 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 17, 2016

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

S
sandyv4807300
Participant
March 18, 2016

Does not work! I am having the same issues. I guess I can cancel my credit card and get it gone cause you can't get help when your old one crashes and you can't put it on a new onew

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 18, 2016

you posted in the wrong forum and your issue is not the same if you have a cc subscription.

if you want help, explain the problem.

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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