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D
defaultqrz0tltnc5ux
Participant
March 9, 2021
Answered

Deactivate License on old PC

  • March 9, 2021
  • 1 reply
  • 796 views

Hi All

I am migrating from an increasingly unstable PC to a new one and wish to deactivate my old programs.

I currently have the CS4 Collection suite and Photoshop CS6 installed, they may be getting old but they do all I require as I am not a commercial user. 

When I try to deactivate the programs I get they usual message about not being able to connect. I have turned off the Firewall, I don't use a Proxy and I can connect to the internet just fine. I have tried going into my Adobe account online and none of my Programs are listed as associated with my account so I can't log out of them there.

Has anybody got any ideas on how to deactivate them so I can get shot of the old PC. I have managed to get all my programs working on the new PC but I want to be able to install them on my laptop as well, obviously this would exceed the number of allowed activations if I can't deactivate the old PC.

This topic has been closed for replies.
Correct answer John T Smith

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 9, 2021

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

D
defaultqrz0tltnc5uxAuthor
Participant
March 17, 2021

Hi John

Thanks for the help I have now solved my problem. Also thanks for the warning about responding to private messages. I got one that wanted me to paste a link in my browser to be taken to a support team, I'm not that daft. Possibly it was genuine but the chances are much higher I would have been on a phising trip.

 

 

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