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January 7, 2016
Answered

Deactivate on a crashed pc

  • January 7, 2016
  • 1 reply
  • 431 views

I need to deactivate one of my computers from my adobe account because my computer crashed so I am unable to deactivate manually can someone help I need to be able to install it on my other pcdeactivae

This topic has been closed for replies.
Correct answer John T Smith

Serial number and activation support (non-CC) https://forums.adobe.com/thread/2041990 to adjust activation count

If the Chat person sends you back to this open forum, you are out of luck... only Adobe can help, nobody here can access the activation server

Cloud do it yourself

Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help

-also read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

-or https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 7, 2016

Serial number and activation support (non-CC) https://forums.adobe.com/thread/2041990 to adjust activation count

If the Chat person sends you back to this open forum, you are out of luck... only Adobe can help, nobody here can access the activation server

Cloud do it yourself

Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help

-also read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

-or https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html