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V
VRLLC
Participant
November 13, 2012
Question

Deactivated X Pro 10 on PC 1; Now Serial Not Accepted on PC 2

  • November 13, 2012
  • 1 reply
  • 1252 views

I Deactivtated the serial permanently from the original PC.  I am not trying to use on our new PC and it still will not accept the serial number.  Please help.  Thanks.

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 13, 2012

Do you have any other Adobe software installed on the other computer?  If so what is installed?  Which operating system are you using?  Finally what is the exact error message which you are receiving?

V
VRLLCAuthor
Participant
November 13, 2012

Thanks for reply Jeff.

I have uninstalled all other adobe products.  Using Windows 8 and the error is as follows:

This is the screen following my attempt to enter our serial number.  Additionally, no items in the list match X Pro, which is what we purchased.    

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 13, 2012

It appears that you have an upgrade version of Acrobat 10 Professional.  It is asking for the serial number for the software which you upgraded from.  Did you have an older version of Acrobat prior to Acrobat 10 Professional?  If so then you would want to enter it's serial number.

If you have your older version registered then you can find your serial number online by following the directions listed at http://forums.adobe.com/message/3987968#3987968?promoid=KBHJW.

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