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ponusjim
Participant
March 17, 2016
Answered

Deactivating a dead computer?

  • March 17, 2016
  • 1 reply
  • 14148 views

My old computer (MacPro) has failed so I cannot turn it on to deactivate its license. What should I do so that I can activate on my new computer (iMac)?

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1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
March 17, 2016

Hi Ponusjim,

Please refer to the below links:

Licensing FAQ: Can I reinstall Creative Cloud if I get a new computer, my computer dies, or I have to reformat my disk?

Learn to activate or deactivate Adobe applications

Let us know if this helps.

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