Participant

Question

Deactivating CS 5.5 - no connection to server

Forum|Forum|3 years ago
December 1, 2022
2 replies
5062 views

Our office runs several CS5, CS5.5 and CS6 Suits.

Since we take licensing very seriously, we always mak sure to deactivate our licenses before reinstalling.

Lately we had trouble to connect to the license servers - resulting in "Please connect to the Internet" (which obviously was not the problem).

Is there another way to deactivate old CS-Versions properly? Or what is the right way to do so?

Any help is appreciated since we rely on these versions!

Thanks in advance, P.

AxelMatt

Community Expert

Please take a look here: How to resolve connection errors with Creative Suite applications (adobe.com)

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

P

peters35368986

Participating Frequently

Thanks Axel. Doing the Ping Test works fine, but the deactivation does not.

In fact after trying 20 times it suddendly worked ?!?! But since we run a few legacy licenses I would like something more reliable for the future.

Nancy OShea

Community Expert

CS5 is 12+ years out of date. If you want reliable, get a Creative Cloud for Teams plan that includes current software, support and other perks.

https://www.adobe.com/creativecloud/business/teams.html

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

the best way to deactivate is to open a suite program > click help > click sign out or deactivate.

but you can also deactivate on all computers by contacting adobe support, and if you registered with adobe by checking your account (https://account.adobe.com > plans & payment > activated devices).

NOTE: if you try to deactivate (or activate) using a computer with an older os, you may encounter a tls problem:

your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

xoiog15169783Author

Participant

Hey, thanks for your help. Unfortunately this does not work:

1. Deactivating through software results in described error: "Connect to the internet"

2. I don't see any devices activated on my account. Don't ask me why, we were always following standard procedure as required. I got a couple of serials, but since we also bought some used licenses (as is legal in the EU) they don't appear there either.

Any other methods to properly deactivate accounts, maybe manually?

kglad

Community Expert

what's your os/version?

does your default browser support tls 1.2

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