Deactivating Elements 12 without old email access

Forum|Forum|4 years ago
March 23, 2021
1 reply
912 views

Hi,

I purchased Elements 12 when I worked for a small company, and unfortunately used my work email for the purchase. I don't have access to that email anymore. When I open Elements on my old laptop, I see the option to log out, but not to deactivate the license.

I want to reinstall on the new laptop that I purchased for myself. Am I able to change the license to my personal email without access to the old one that is attached to the account?

What steps should I take to properly install on my new laptop?

Thanks!

This topic has been closed for replies.

kglad

Community Expert

elements is a perpetual license product that's not tied to an email. you just need your installation file and activation code (6 groups of 4 numbers) to activate.

to deactivate, open prog.>help>deactivate.

L

laura.kingsburyAuthor

Participant

When I go to the help menu, I don't see the option to deactivat, only to sign out.

kglad

Community Expert

you probably had (or still have) adobe cc desktop app or some cc program installed on your computer. if, and when you do that, your perpetual license is converted to a subscription.

click sign out to deactivate.

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