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foxetown
Inspiring
March 24, 2020
Answered

Deactivating Licenses?

  • March 24, 2020
  • 3 replies
  • 1423 views

I've been on support hold (call-in) for 33 minutes.  Is there an online way to deactivate creative cloud licenses?

    This topic has been closed for replies.
    Correct answer deepjyotia71185717

    Hi foxetown,

     

    We sincerely apologize here for the long wait time due to high volume.

    As per your query, you mentioned about deactivating Creative Cloud licenses. If you are looking to Deactivate Creative Cloud licenses installed on a computer , then you may need to Launch the Creative Cloud App and click on your Profile Icon at the Top right and Select "Sign out" that will De-activate Creative Cloud license on that computer.

     

    If you are looking to Cancel the Creative Cloud Team licenses and unable to do so due to high wait time in call, you may Sign in to: https://adminconsole.adobe.com/ with your account and Click on "Support" Tab at the Top Select "Start Chat" so that our Support Team can help in Cancelling Team licenses.

     

    Thank you, 

    Deepjyoti. 

    3 replies

    D
    Drickster
    Participant
    September 11, 2024

    Could you share the phone number where you reached support?  I have been unable to locate a phone number with a human to actually listen to the problem and try to help.  They want to push everything off to the terminators.  Any phone support number for Adobe would be greatly appreciated.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 11, 2024

    @Drickster 

     

    there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    W
    winston1690
    Participant
    August 30, 2020

    How do I Deactivate my acrobat 8 professional from old windows 7 PC and activate it on my new Windows 10 PC

    D
    deepjyotia71185717Correct answer
    Participating Frequently
    March 24, 2020

    Hi foxetown,

     

    We sincerely apologize here for the long wait time due to high volume.

    As per your query, you mentioned about deactivating Creative Cloud licenses. If you are looking to Deactivate Creative Cloud licenses installed on a computer , then you may need to Launch the Creative Cloud App and click on your Profile Icon at the Top right and Select "Sign out" that will De-activate Creative Cloud license on that computer.

     

    If you are looking to Cancel the Creative Cloud Team licenses and unable to do so due to high wait time in call, you may Sign in to: https://adminconsole.adobe.com/ with your account and Click on "Support" Tab at the Top Select "Start Chat" so that our Support Team can help in Cancelling Team licenses.

     

    Thank you, 

    Deepjyoti. 

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