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jasonl83928410
Participant
May 11, 2017
Answered

DEACTIVATION FOR CS3 ON COMPUTER I DONT HAVE ANY MORE??!!

  • May 11, 2017
  • 2 replies
  • 362 views

Im trying to use Photo shop CS3 which i haven't opened for a very long time, however its saying I need to repair my activation and there no support for this pn phone, nor by customer service. I have the serial number and activation number i just need to open it on my current computer. I do not have access to my old computer, its gone! Can anyone assist please? Thanks

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Jasonl83928410 I am sorry that you are facing difficulty activating Photoshop CS3 and contacting our support team.  Do you have a case number for your interaction with our support team that I can reference?

    I reviewed the account/e-mail address you utilized to post to this forum but I can to find no software titles registered.  I also show the last case being logged back in 2015.

    Can you please send me a private message with the serial number you are utilizing for Photoshop CS3.  This will allow me to verify it is a retail serial number and to increase the activation count if necessary.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 11, 2017

    When you have a non-functioning computer and can't deactivate a serial number

    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT

    Adobe ID and registration support (non-CC) http://helpx.adobe.com/x-productkb/global/service-c1.html

    J
    jasonl83928410Author
    Participant
    May 11, 2017

    The link you send me to, I sign in and the page errors and refers be right back to here or twitter.. This is insane.

    Chuck Uebele
    Community Expert
    Chuck UebeleCommunity Expert
    Community Expert
    May 11, 2017

    Since you purchased CS3, Adobe should reset your license, despite what customer service says. You might need to ask to speak to a manager. Support is correct in saying they don't offer "Support" for CS3, but activation is another matter.

    J
    jasonl83928410Author
    Participant
    May 11, 2017

    I've called the tangled "phone support" and tried to get to activations and it keeps telling me I cannot talk to anyone. Over an hour wasted on that attempt. If I could get to a an actual live person to ask for a supervisor I would, but no luck. Thanks

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    May 11, 2017

    Jasonl83928410 I am sorry that you are facing difficulty activating Photoshop CS3 and contacting our support team.  Do you have a case number for your interaction with our support team that I can reference?

    I reviewed the account/e-mail address you utilized to post to this forum but I can to find no software titles registered.  I also show the last case being logged back in 2015.

    Can you please send me a private message with the serial number you are utilizing for Photoshop CS3.  This will allow me to verify it is a retail serial number and to increase the activation count if necessary.

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