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R
Rares Cristea
Participant
April 4, 2013
Question

Deactivation option is disabled

  • April 4, 2013
  • 2 replies
  • 696 views

Deactivation option is disabled.

I cannot re-install my software on the same computer (crashed recently). Actually I cannot use the serial number I have.

I've tried to deactivate in order to re-activate it, but the deactivation option is disabled.

What should I do?

Thank you for your reply

    This topic has been closed for replies.

    2 replies

    B
    behal_sarika
    Participating Frequently
    April 4, 2013

    Provide information regarding your product.

    Is it a standalone product or a suite.

    Also, provided o/s information and system information.

    R
    Rares CristeaAuthor
    Participant
    April 4, 2013

    Both are standalone products:

    for the Windows I've got a Acrobat Pro Extended version 9 (Windows 8 Pro) on a SONY Vaio Z

    and for the Mac I've got a Adobe Acrobat Professional version 10 (OS X Mountain Lion 10.8.3.) on a MacBook Air

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 4, 2013

    read message 1.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 4, 2013

    if deactivation is disabled, your software is deactivated.

    you should be able to click help>activate.  if you are then prompted for your serial number and it is not accepted, contact adobe support:  (http://www.adobe.com/support/chat/ivrchat.html).

    if you're not sure of your serial number:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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