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E
ellianae40826788
Participant
July 28, 2015
Question

Deactivation, re-installation issues?

  • July 28, 2015
  • 1 reply
  • 402 views

Hi I deactivated CS6 on my old computer and even got rid of the program itself, but when I try to reinstall it, i get a message that says it is a counterfeit on my new laptop. I put in my serial number even, so is there a way to solve this issue? Any help would be greatly appreciated. Thanks

This topic has been closed for replies.

1 reply

Bani Verma
Bani Verma
Legend
July 28, 2015

Hi,

please use the following link to check the serial number you have for CS6 is the right one.

Find your serial number quickly

Use the following link to download Creative suite 6 :

Download Creative Suite 6 applications

Let us know if this helps.

Regards,

Bani

E
ellianae40826788Author
Participant
July 28, 2015

Hi I tried it and this is the message I got:

Installation failed

Adobe Genuine Software Verification Failure

The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit. Please report piracy or contact customer support for assistance.

I know for sure I bought it on the Adobe website so it shouldn't be a counterfeit. The only reason why it could was if it was still on my old computer but it was deactivated and the program itself removed and deleted. Is there a time frame I need to wait for it to be recognized as deactivated before I try and re-install it on my new PC laptop? Any help would be great. Thanks.

Bani Verma
Bani Verma
Legend
July 28, 2015

Hi,

I would recommend you to contact the CHAT team for the same they should be able to help you by checking the details of the software:

*** NOTE : Select the exact options shown in the screen shot below, you will get a big blue button saying 'Still need help' click on that and it will show you the Chat option *****

Contact Customer Care

Let us know if this helps.

Regards,

Bani

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