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mukeshe74886215
Participant
March 19, 2020
Question

Debit card payment issues

  • March 19, 2020
  • 2 replies
  • 360 views

When I using debit card this massage shows

"We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 1800 102 5567."

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    2 replies

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    chrryd
    Participant
    March 19, 2020

    I got the same message trying to pay via PayPal just now too. In fact, I tried twice - same error each time, although PayPal now shows two pending payments even though my Adobe account shows zero plans. Now siting waiting, and waiting, and waiting, in Adobe's support chat to see if someone can resolve it.

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    March 19, 2020

    My understanding is that Adobe does not accept debit cards as a method of payment. However, you'll need to talk to them about that.

     

    This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. 

     

    Let me move this to the Get Started forum for you, where you are more likely to receive an answer to your question.

    The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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