Default CC Desktop Launcher Corrupted

Question

This is a courtesy notification to Adobe Tech Support.

Recently, I've had issues installing the Adobe CC apps. The CC Desktop Launcher would be completely unwilling to pause syncing, after removing, using the cleaning app and installing again. Not even the CC apps themselves would install using this route.

Then I went to the Web app page and downloaded just the installer for Photoshop CC. Since this contained a version of the CC Desktop Launcher, I was initally skeptical, but once this opened the install of Photoshop completed without incident after a few minutes...

This leads me to conclude the default CC Desktop Launcher package is corrupt, and should be removed. It is advised that all users download one CC application installer through the website in the meantime, to ensure the launcher they receive is working properly.

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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