Skip to main content
Participant
August 8, 2015
Question

Delete Account

  • August 8, 2015
  • 13 replies
  • 36927 views

Hi there,
I want to delete my account on Adobe Creative Cloud and it does not let me do it. I deleted Lightroom already from my laptop and I am not interested in the product at all. I want to delete my account. Who can help me?? the Forum and help tasks are going in  a circle and it does not let me do nothing.

Thank you

Babsi

This topic has been closed for replies.

13 replies

josephm202094
Participant
February 15, 2019

Adobe BLOWS!!

Participant
August 27, 2018

I used the "Contact Customer Care" link in the original reply and used the chat option. It took about 7 minutes for the agent to provide me the disclaimer that the account deletion was permanent with advice to download any content stored in the cloud, and she asked me to type "I agree" to verify that I wanted to proceed with the account deletion.

It took about 3 more minutes for her to fill out the request form and confirm the deletion request has been submitted.

Participant
July 5, 2018

I want to delete my Adobe account!!!

July 5, 2018

Adobe account deletion procedure just sucks as its customer support does!!!! extremely slow and not efficient at all!!!

Known Participant
July 5, 2018

Thats Adobe, anyone try Acrobat 2017....more garbage.

Participant
December 30, 2017

Going through hell being charged for cancelled services. I was told that they cant stop billing me even if my account is deleted. credit card company refunded all the charges and blacked adobe from being able to charge me. Also my card number has been changed, 

Just contact your credit card company.  That's why I use them. Great fraud protection.  

Participant
December 13, 2017

Same problem.  I have 2 accounts - an old unused one from this account with the expired free trial, and a new one which has a paid membership.  The new one started as a student membership, but now that it's expired and I 'graduated' to a non-student address I want to use my normal email address.  I can't change my school email address to the normal email because of the old account. 
Customer support told me I can always start a new plan on my old email account (as if!).
Meanwhile, it appears that the answer from Adobe is to create a new email address just to change my adobe profile to.  You'd think Adobe had this "technology" thing figured out.

All I want to do is merge the accounts, or delete one and update the current one.   SEEMS so simple!

Jerry Mosses
Participant
September 9, 2017

you guys are stupid and reckless I have never seen before, how can't I delete my account, I can't have your stupid around me anymore, btw I just wanted to upload them on icloud.

Sheena Kaul
Community Manager
Community Manager
September 13, 2017

Hi Jerry,

I apologize for the trouble.

Are you still facing the issue contacting the support for account deletion?

Regards,

Sheena

pramodp37529260
Known Participant
April 18, 2018

How To Delete Adobe account?

cheryla7681771
Participant
August 25, 2017

Delete

Participant
July 17, 2017

Good luck. Someone created this account using my email and I called them and they are so beyond incompetent it's not even funny... The lady would not listen to a damn thing I said I requested a supervisor about 5 times and she refused to give me one. If it's a free account then don't worry about it. But good luck deleting your account.

Participant
September 24, 2016

Adobe Users, Beware !

it is a scam, it is unsafe. Adobe will just not let you delete your account.

User Babsi is right ! the account administration menu just keeps you going in circles. Support cannot be contacted - unless you want to get support for a specific product.

Would I have known this before, I would have never signed up for an Adobe "free trial account" - they just take you hostage and won't let you go !

I regret it very much now ! BTW, my Adobe account had been hacked.

John

Participant
January 8, 2017

This is absurd. I've been on hold for "approximately 14 minutes" for over 45 MINUTES! What kind of a company traps its customers and holds them hostage?! This is such CRAP.

May 24, 2017

Any luck?