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adamm10877264
Participant
May 17, 2016
Answered

Deleted (by mistake) files in Application support folder - what to do?

  • May 17, 2016
  • 1 reply
  • 478 views

Hello,

I deleted, by mistake, content of Adobe folder in /Application Support (Mac OSX).

When I'm trying to renew it:
1/ Illustrator is saying this error http://prntscr.com/b56rbu 

2/ Photoshop & Acrobat want my licesnse key http://prntscr.com/b56sgc

-> but when I fill my license key (yes, its 100% correct, from adobe.com) says this http://prntscr.com/b56t62

I tried to use Licensing Repair tool, but didn't help. I have Adobe Design Premium CS4.

Do you have idea, what can I do? I'm travelling for next few months on the other side of the world and my instal DVD-ROMs for reinstall are at home.

Thank you for your help!

Have a nice day, Adam

    This topic has been closed for replies.
    Correct answer kglad

    uninstall cs4.

    clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

    restart your computer

    reinstall cs4.

    1 reply

    kglad
    Community Expert
    Community Expert
    May 17, 2016
    adamm10877264
    Participant
    May 17, 2016

    Thanks, but this will not help me. I have just 128 GB SSD disk and I deleted those files 2-3 weeks ago and filled that empty space after this again.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 17, 2016

    uninstall cs4.

    clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

    restart your computer

    reinstall cs4.