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A
Anonymous
May 17, 2017
Answered

deleted cloud files but not giving me space back

  • May 17, 2017
  • 2 replies
  • 694 views

I have deleted all my files in the 20GB that comes with my subscription

but does not give me the room back, says its still full.

This topic has been closed for replies.
Correct answer

Thanks you,  I had tried to do that befoire but nothing was showing up in the archived folder.

Then discovered for some reason my ghostery plugin needed to whitlist the page and I was able to see files and delete.

2 replies

D
default290006515qsbc6
Participant
March 24, 2023

Which plugin to add because now cloud storage Mine is full and I deleted files but still no storage back still full. help me.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 24, 2023

    @default290006515qsbc6 

     

    open your cc desktop app

    click the cloud icon at the upper right

    click cc web

     

    check the files in the 7 folders (4 in your files, 2 in libraries with you, 1 in shared with you

    check the lightroom link at the page's lower left

    delete unneeded files in those 8 locations

    open your mobile cc app > files delete unwanted files

     

    finally delete the files in your cc web deleted folder, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    May 17, 2017

    Hi Erics7285316088,

    As you mentioned that even after deleting files, you still don't get the complete storage space, please make sure you have emptied the Archived folder as well.

    Please see: Creative Cloud file storage and quota

    Hope this helps.

    Feel free to update the thread.

    Regards

    Kanika

    A
    Anonymous
    Correct answer
    May 17, 2017

    Thanks you,  I had tried to do that befoire but nothing was showing up in the archived folder.

    Then discovered for some reason my ghostery plugin needed to whitlist the page and I was able to see files and delete.

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    May 17, 2017

    Glad to hear that you were able to see the files and delete.

    Hope your issue is now resolved.

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