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Rebecca_Jacobs_Designs
Participant
January 26, 2019
Answered

Deleted Creative Cloud apps from macbook, but creative cloud files folders will not delete

  • January 26, 2019
  • 1 reply
  • 289 views

I deleted my creative cloud account and applications because I no longer needed it since I was in college using the programs. Now that it has since been deleted/uninstalled, I cannot delete the creative cloud files from my folders in my finder.

I do not know how to delete it and read online that I may have uninstalled the program the wrong way, but how would I fix this issue.

(I am a 24 yr old fashion merchandiser, I am not tech savvy.)

This topic has been closed for replies.
Correct answer kglad

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

disable file and font sync'g.

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 26, 2019

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

disable file and font sync'g.

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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