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nmoretti
Participant
January 30, 2020
Question

Deleting Projects from Spark Video

  • January 30, 2020
  • 2 replies
  • 2322 views

I have many projects on my spark video account, but I cannot find a way to permanently delete them.  When I delete them, they seem to be gone, but they re-appear when I log back into the account.  When I log into the adobe site, I don't seem to have any files on the 'cloud', so i'm not sure where my projects are stored, but I'm assuming they are stored somewhere which leads to my device syncing and returning all the 'deleted projects' back to my account.

 

Also, is there a way to delete all my projects at one time?  It is really frustrating to delete them one by one.  And, it is extremely frustrating to have all the projects (that i deleted one by one) return to my account.  Please help me! 🙂

 

Thanks.

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 30, 2020

    Your Spark projects are in

    https://spark.adobe.com

     

    Unpublish Spark Content -

    https://adobespark.zendesk.com/hc/en-us/articles/218438768-How-can-I-unpublish-my-content-

     

    Nancy O'Shea— Product User & Community Expert
    N
    nmorettiAuthor
    Participant
    January 30, 2020

    Thanks for the links.  I already used the first link to log in and access my projects.  I tried to delete them from there, but, after logging out, the projects re-appear once I log in again.

     

    I don't think the second link applies.  I don't have any published projects.  When I click the ... button, I am only given the options to rename, publish, etc, and delete.  When I choose delete, I am asked to confirm, which I agree to.  However, after logging out, the projects re-appear upon future log-ins.

     

    Plus, over the past while, many duplicates of my projects have appeared.  For some projects, there are more than 10 duplicates.  I'm not sure why.  This is why i'm trying to delete the projects...my account is full of useless projects (and copies of those projects) that I no longer need.  I have spend hours trying to delete them, with no success.  Maybe it would be easier to delete my account and create a new one?

    A
    annerleyjohnsonphotos
    Participant
    July 6, 2020

    I've found it's easier to delete files using the phone app rather than the web page

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 30, 2020

    There is no forum for that product here
    Spark support is at https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark
    -the above link has a full page of over 90 links for help articles

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