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dennis273
Participant
February 23, 2018
Answered

Dell XPS 13 (9360) Blue screens on bootup after install of Creative Cloud CC

  • February 23, 2018
  • 1 reply
  • 581 views

Hi,

As the title says I have a Dell XPS 13 (9360) Ultrabook with a core i7 processor and 8Gb of RAM running Windows 10

On installing Creative Cloud CC (Photoshop/Lightroom Classic and Bridge) the machine randomly Blue screens with various stop codes.

Uninstalling Creative Cloud CC solves the issue - so I can only assume that it is indeed the Creative Cloud suite causing the issue.

I have run all of Dell's self test software and it reports no errors. I have also installed all the latest drivers for the machine and all windows updates.

Has anybody got any ideas as I am at a loss as to what to do next!

Regards

Dennis Alden

This topic has been closed for replies.
Correct answer dennis273

Further update - the machine eventually blue screened 4 more times after I had uninstalled Creative Cloud - so I jumped to the wrong conclusion.

It is obviously an issue with the Dell!

Sorry for blaming Adobe!!!!!

1 reply

D
dennis273AuthorCorrect answer
Participant
February 24, 2018

Further update - the machine eventually blue screened 4 more times after I had uninstalled Creative Cloud - so I jumped to the wrong conclusion.

It is obviously an issue with the Dell!

Sorry for blaming Adobe!!!!!

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