Skip to main content
Participant
April 7, 2021
質問

Desktop - Installation Failure (Prime Pro, Prime Rush, Photshop)

  • April 7, 2021
  • 返信数 2.
  • 198 ビュー

Creative cloud desktop, trying to update or download gives me an installation failure message after ~8% download. Have 500gb free. Have not been able to find any resolutions yet.

 

Thanks

このトピックへの返信は締め切られました。

返信数 2

Peru Bob
Community Expert
Community Expert
April 7, 2021

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

kglad
Community Expert
Community Expert
April 7, 2021

what's the exact message?  (if it's in english, embed* a screenshot.)

 

*