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J
JFPAQUET
Participant
August 31, 2022
Answered

Device activation limit very wrong

  • August 31, 2022
  • 4 replies
  • 414 views

Some configuration Adobe probably didn't think of.

I have 2 separate plans : Photography plan et Adobe Acrobat Pro

I use 3 PCs

I've installed Photoshop on computer A and B

I've installed Acrobat on computer B and C

So, there are only 2 devices used simultaneously for each plan.

But it doesn't work ! The message 'you've reached your device activation limit" keeps showing

for both plans.

This is very wrong and annoying. Any ideas ?

This topic has been closed for replies.
Correct answer Peru Bob

Here is the link referencing the reply by Test Screen Name:

 

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

4 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
August 31, 2022

Here is the link referencing the reply by Test Screen Name:

 

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 31, 2022

You can also take reference from this article for help: https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html

 

 

    T
    Test Screen Name
    Legend
    August 31, 2022

    I think Adobe thought of this and have received many comments about it, but they choose to say that's how it is supposed to work. One Adobe ID can be active on two computers only. The plan(s) make no difference to this.

     

    No license allows you to use it simultaneously on two, however, the license is for one computer at a time; the two sign in limit allows you to switch between them, not use both at once.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 31, 2022

    Hi there,

    We appreciate you writing in. Device activation limit is set up as per the email address used. Hence, you are getting this message irrespective of the licenses subscribed.

    Let us know if you have any questions.

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