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christophers31071101
Participant
August 26, 2018
Answered

Device won't activate

  • August 26, 2018
  • 2 replies
  • 466 views

I currently have a education creative cloud subscription and on the account portal there are no devices activated currently. I have uninstalled all the related software multiple times, I have removed all registry items, restarted  and installed creative cloud. Restarted the device and signed in to the creative cloud desktop app with the account the is the registered account for that subscription and then installed an application. Every time it tells me the same thing "Start Trial". I look at the account portal and it still says that there are no devices active in the subscription. an someone please help me get this device registered with the subscription so I can use the applications.

This topic has been closed for replies.
Correct answer Nancy OShea

Assuming your computer meets the minimum requirements to run Creative Cloud + your OS + your other tools & services...

Adobe Creative Cloud system requirements

Try this:

Stop Adobe Creative Cloud from opening in trial mode after purchase

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
August 26, 2018

Assuming your computer meets the minimum requirements to run Creative Cloud + your OS + your other tools & services...

Adobe Creative Cloud system requirements

Try this:

Stop Adobe Creative Cloud from opening in trial mode after purchase

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
August 26, 2018

Did you take the subscription or is your university taking the subscription and handing over the license to you?

ABAMBO | Hard- and Software Engineer | Photographer