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Participant
November 19, 2019
Question

Did not cancel in time and now can't afford plan or cancel

  • November 19, 2019
  • 1 reply
  • 165 views


I have a very serious problem ...
On November 3, I downloaded the trial version of the illustrator plan and inadvertently missed the subscription cancellation deadline before you accrued the monthly fee. This one-time monthly fee is not a problem, but I was not able to pay it until today: I wanted to pay today and cancel the plan... I did not notice before that for breaking the contract you impose such a huge penalty... as a student, I can't afford to pay that fine (over 100 euros), and I don't want to pay for this plan every month anymore ... help! What can I do?

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1 reply

Tacafy大尉
Legend
November 20, 2019

ZuzannaP, good evening.
If you start the free trial version on November 3, it will start as a product version from November 10. If you cancel within 14 days, you will be eligible for a full refund. Cancel as soon as possible by following the steps below or consult with support.

Cancel Adobe trial or subscription