Did you know Adobe still takes your money after you cancel your subscription-without telling you?

This is a sad loss for me, not a gleeful revelation of poor customer service. I simply feel compelled to warn other potential Adobe users. And that's why I'm sharing this experience. My quotes are directly from Adobe emails and adobe.com

I canceled my Creative Cloud subscription with Adobe 6 months ago. Just found out they've been charging me for the last 6 months. So I did a Chat with Adobe Support, hoping to fix the billing error and be refunded. Eventually, I found (on my own-they didn't tell me) in the Terms of Use of their free trial email-

"If you cancel within 14 days of your initial order, you'll be fully refunded. Should you cancel after 14 days, you'll be charged 50% of your remaining contract obligation and your service will continue until the end of that month's billing period. Cancellations can be made any time by visiting your Manage Account page* or by contacting Customer Support."

This should have been made clear. What was posted clearly, in their emails and website, "You can cancel at any time." Doesn't "you can cancel at any time" make one believe they can cancel whenever they want and no longer pay subscription fees?

In a nutshell, in my Adobe Support Chat, they fought me tooth and nail to honor their own Terms Of Use. I was charged after canceling my subscription for 6 months. Their policy says "Should you cancel after 14 days, you'll be charged 50% of your remaining contract obligation", so I asked for the 50%, or 3 months, that I was entitled to. After a 2-hour struggle of quoting their own policy facts, they finally relented and gave me the 50% I was originally promised. Those are the facts of the case. I have not exaggerated or embellished this in any way.

On adobe.com, there is a section about their integrity. Integrity@Adobe. Bold and proud on the front of the Integrity page, it says "

Doing the right thing.

At Adobe, good business begins with doing right by all our constituencies and holding ourselves to the highest ethical standards."

Sadly, like their billing policy, they did not follow their Integrity policy in helping me and correcting their mistake.

I expected better from you Adobe. I enjoyed using Photoshop and had planned to renew my subscription at some point in the future. But now, after your misconduct, how can I safely use your products again if your company was dishonest and untrustworthy to me? 😞