Difficulté de démarrage et d'extinction avec Photoshop, InDesign et Bridge

Question

Bonjour,

Je suis sous Mac Big Sur, j'ai beaucoup de problèmes de démarrage ou d’extiction avec Photoshop, InDesign ou Bridge. C'est très long . . .

Si je n'utilise pas l'un de ces deux logiciels pendant 1 ou 2 h, ils sont bloqués ou extrêmement lents. Je n'arrive plus à les quitter et je dois “forcer à quitter“ ou redémarrer.

Quelqu'un a t'il le même problème ou la solution ?

Merci

Denis

kglad · Answer

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.