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seanlark
Participant
October 26, 2014
Answered

Difficulty finding downloaded CS6 (upgraded to CS5) for Win after following all recommended steps

  • October 26, 2014
  • 2 replies
  • 311 views

Hi there - would appreciate a hand on what I am sure is a very basic request - I purchased upgrade CS5 to CS6 online about 3 days ago and signed in and located my order, clicked on it and proceeded to what I thought was 'download', waited for it to download and then the download window disappeared and I thought it would pop up with 'Run' or similar but nothing happens. This has happened 3 times. I have been using the Akamai net session - I checked in my downloads file each time and there is nothing there. My order and serial number now appear in the Downloads section of my account at Adobe so that apparently means it is downloaded but I can't find anything! Thanks folks

I basically followed the steps suggested by this helpful forum note (which replicates what was in the email the Adobe Store sent me:

Q: I can't find the product I downloaded, where is it?

A: The following steps will help locate your software for download:

  1. Go to Adobe.com.
  2. Click Sign In (in the upper right corner).
  3. Enter your Adobe ID and password, and then click Sign In.
  4. Click My Orders and then Order History.
  5. Locate the order number, and click the Download link in the Downloads column.

Start the download by choosing one of the following:

  • Click Download and follow the onscreen instructions.
  • Click Akamai Download Manager and follow the onscreen instructions.
  • If you prefer downloading directly in a browser, click Alternate Download Method. Then click the .7z and .exe files (Windows) or the .dmg file (Mac OS) to download the software to your computer.
    This topic has been closed for replies.
    Correct answer santhosh0323

    Hi seanlark,

    Please find the below document which should be helpful to locate the download link from your Adobe account:

    Find a download link on Adobe.com

    If you still face issue in locating the Download link from your Account then you can download your CS6 from the below link:

    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

    Then use the serial number to activate your product.

    Thank you.

    Santhosh.

    2 replies

    santhosh0323
    santhosh0323Correct answer
    Participating Frequently
    October 26, 2014

    Hi seanlark,

    Please find the below document which should be helpful to locate the download link from your Adobe account:

    Find a download link on Adobe.com

    If you still face issue in locating the Download link from your Account then you can download your CS6 from the below link:

    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

    Then use the serial number to activate your product.

    Thank you.

    Santhosh.

    S
    seanlarkAuthor
    Participant
    October 26, 2014

    Hi Santhos, appreciated - as mentioned in my subsequent post I eventually found the extracted file and installed it. My error was that as nothing happened after downloading and what appeared to be installing it I incorrectly looked in my downloads folder and found nothing there each time. The s/w had already put itself into a folder on my PC.

    Sean Larkan via iPad

    S
    seanlarkAuthor
    Participant
    October 26, 2014

    Hi there further to my note above - I went into C:\users\name\desktop\adobe CS6\Photoshop and found the file there - it is now in the process of installing - obviously what seems to have happened is that it downloaded a compressed version so the files had to be extracted first and the latter files located (which is why they didn't appear in the 'downloads' folder).

    I think it would be helpful if Adobe put this extra step into their letter of instruction otherwise idiots like me won't realise this has happened and it will save us time and stop us taking up the time of good folk on the forum.

    all the best, Sean

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