Difficulty installing Creative Cloud App even after troubleshooting

Forum|Forum|4 years ago
September 1, 2021
1 reply
241 views

I am trying to install the Creative Cloud App, so that I may download the August 2020 (15.x) release of InDesign, and I continue to get a P206 Error, even after following all of the troubleshooting guidelines suggested by Adobe here: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&mv=other#error206

I understand the latest InDesign requires Windows 10, but I do not see any such OS requirement when downloading the CC App itself to access older versions, so I'm guessing the OS is not the issue.

I'm running Windows 7 Professional with Service Pack 1, TLS 1.2 is enabled, and I have turned off firewalls, pop-up blockers, anti-virus protections, etc., still to no effect. I even tried connecting to my Internet using an ethernet cable, in case my wireless was any issue.

Any advice?

This topic has been closed for replies.

AxelMatt

Community Expert

Please take a look here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Especially check your HOSTS file as described in Section 2 of the linked document.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

J

Jud0D4CAuthor

Participant

Thank you for your reply! Unfortunately none of these avenues resolved the issue or clarified the source of the problem. The only thing I can offer as a possible point of interest is that the Limited Access Repair Tool was not able to complete it's task (I ran it twice, but it stopped working after several minutes both times), but when I went to reset the hosts file manually, there were no Adobe related entries present.

I do need to resolve this ASAP, for something I require InDesign for, and I'm dissappointed that this degree of difficulty is present in simply downloading and installing software on a device that appears otherwise suited to the task, according to Adobe's guidelines. I have also tried this on another computer, and the same issue persisted.

Thank you again. Any other advice would be helpful. I simply wish to use this wonderful software!

Jeffrey_A_Wright

Community Manager

Jud0D4C are other computers on the networkable download and install Adobe applications successfully?

If the answer is yes, you may want to look at any installed security software to verify it is not blocking access to the servers. If you are unsure of the recommended configuration, please contact the utility manufacturer or temporarily remove the software to see if the Adobe servers continue to be blocked.

If there are no other computers on the network, then please verify the computer can access the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html. If it can access the necessary servers, it again points to possible misconfigured security software blocking access to the servers.

I know that troubleshooting network connection problems can be frustrating, but it is still necessary for these types of errors. You are welcome to begin a secure chat session at https://helpx.adobe.com/contact.html for direct assistance. Still, if the computer cannot contact our servers, you may also find that chat is unavailable.

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