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Participant
December 12, 2025
Answered

Digital download fail

  • December 12, 2025
  • 2 replies
  • 271 views

I bought photoshop elements and adobe premeier elements, but I only got premeire. The store annot help and adobe no longer has help so I am here. I got scammed, don't buy adobe digiyal download bundles, they are a scam. I spent several hours working on this, and got no where. How can I contact adobe since all they have is AI help now?

Correct answer dfishead

Its fixed. I went back to my account, this time I had to sign in again and I went to products and there was a link for both. So case closed. 

2 replies

Nancy OShea
Community Expert
Community Expert
December 12, 2025

Your product purchases should appear in your online account below.

https://account.adobe.com/products

 

Does your computer meet the system requirements to run both PS & PR Elements?

https://helpx.adobe.com/photoshop-elements/system-requirements.html

https://helpx.adobe.com/premiere-elements/system-requirements.html

 

What if any error messages are you seeing when you try to install?

 

The more details you provide, the more we can help you.

 

Nancy O'Shea— Product User & Community Expert
dfisheadAuthor
Participant
December 13, 2025

All it shows is the adobe cc programs I have. It doesn't either of these. 

Jeffrey_A_Wright
Legend
December 12, 2025

Dfishhead, sorry you are encountering problems accessing your new purchase of Photoshop and Premiere Elements. I can confirm the new plan is active. Are you receiving any specific error messages? What type of computer are you installing the software on?

 

Please see https://adobe.ly/44mgB8j for information on how to begin the download process and the necessary system requirements. ^JW

dfisheadAuthor
Participant
December 13, 2025

I ts a new cyberpower extreme gaming pc. When I first got the download, I uploaded PSE, then uploaded EP, then I installed PE and then a window opened with ads. I couldn't find either program anywhere, all I got was that window with ads. Found out later that window was where the links were. I found the links. EP works but the PSE was a trial. I could not find .exe file for pse, I thought it would replace when it expired, but it did not, it just expired. I searched, there is no .eve for PSE in my pc.  - I should have gotten 2 codes, one for each program. Walmart is sending me a new code for the PE bundle, so hopefully this is solved. I do have adobe cc. and have been using adobe for decades. I spend many stressful hours on this. I'll never buy another digital down load bundle.