Disassociate ACC account from computer (Windows 10)

Question

Hey

As the title says I want to completely disassociate my ACC account from my computer.

For clarity, here is a summary of what has happened:

1) After having had the "Creative Cloud for Students" license for a year, I had to not update my subscription because the price was raised too much for me to pay.

2) After this I uninstalled all the apps, including CC, and finished off by using the CC cleaner tool (based on the log it was successful).

3) Somewhat later I wanted to use Illustrator for a small project, so I decided to download the trial version. To my surprise, after the installation was complete, CC automatically popped up asking me to log into my account; displaying the email address corresponding to my student license.

Conclusion: even after uninstalling everything and using the CC cleaner tool, there is still some association with my former ACC account hidden on my computer.

Now, I don't care if I can not use the trial version, after all I have had the program before. However, I do not take it lightly when companies hide files on my computer. After discovering that my PC was still associated with my former adobe account, I have tried varies methods of complete removal. Neither advanced uninstallers, registry cleaners or the "CC cleaner tool" can remove this association and I am running out of ideas. I can't find any solutions in the forums either.

To be clear: I don't want companies leaving hidden files on my computer and would like to COMPLETELY disassociate my PC from my former adobe account.

Operating system: Windows 10.

Regards.

Mikkel.

Jeffrey_A_Wright · Accepted Answer

Thanks for the information Mikkel. Acrobat uses the same licensing technology so as long as Acrobat remains you will continue to have the updated licensing components installed on the computer.

Please also uninstall Acrobat and then download and run the CC Cleaner Tool available at Use the Creative Cloud Cleaner Tool to solve installation problems .

If you need to download a new copy of Acrobat Professional, Standard, or DC (Classic) you can find the links to the installation files at Adobe software and other downloads Mikkel. In addition, if you need to locate your registered Acrobat serial number you can do so on http://www.adobe.com/. For complete details on how to locate registered serial numbers see Find your serial number.

Once Acrobat DC/Professional/Standard has been removed you will then be able to successfully use the CC Cleaner Tool to remove any remaining licensing data Mikkel.

Upgraded shared components are installed when utilizing Creative Cloud versions of our software. These updates components will remain if there is other Adobe software installed that are using them. In this case, a licensed version of Acrobat, lead to an upgraded Adobe Application Manager continuing to be installed on the computer Mikkel.

If you have any additional questions then please update this discussion Mikkel.

Jeffrey_A_Wright · Answer

Mikkel I am sorry that you are facing difficulties completing the uninstallation of your Creative Cloud software. What other Adobe software is currently installed on this Windows 10 computer? Are you using a 32-bit or 64-bit version of Windows 10?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded