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Thomas Hanser
Thomas Hanser
Inspiring
January 29, 2018
Answered

Disassociate Adobe CC Installation From My Personal Account

  • January 29, 2018
  • 1 reply
  • 388 views

Need some help here - I don't know how to undo what I just did!

I have Adobe CC 2017 installed here at work, installed through my employer's IT department, not downloaded through the Adobe CC application.

Everything has been running fine for six months now, and this morning when I launched InDesign and Photoshop, it wanted me to login to my Adobe CC account.  Not thinking about the repercussions, I used my PERSONAL Adobe CC credentials (I have everything installed at home on two computers) but in doing so I had to deactivate one of my personal computers.  Not good.

The CC suite at work hasn't been associated with any Adobe account, to my knowledge. It's just a free-standing set of applications that don't even update, since the Adobe CC app isn't even installed here at work.

Make sense?  Still with me? 

I want to separate my work suite from my personal suite, if possible. This whole process started when I opened a different version of an InDesign file, created in CC 2018. In order to "convert" this file it asks you to login - well, I did that and messed everything up.

Any help here?

Thanks so much.

This topic has been closed for replies.
Correct answer John T Smith

You are most likely going to have your IT staff help with this (after you put a sticky note on your computer reminding you to never use a personal ID with a work computer)

What MAY work is to sign out of your personal account and sign in to your work account

If that doesn't work, you may need to wipe everything Adobe and have your IT staff install again

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 29, 2018

You are most likely going to have your IT staff help with this (after you put a sticky note on your computer reminding you to never use a personal ID with a work computer)

What MAY work is to sign out of your personal account and sign in to your work account

If that doesn't work, you may need to wipe everything Adobe and have your IT staff install again

Thomas Hanser
Thomas HanserAuthor
Inspiring
January 29, 2018

I don't have a work account, exactly, but I'm going to have to try your suggestion.

And a post-it note would be a great idea, also.

Thanks!

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