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enyathackray
enyathackray
Participant
July 31, 2026
Answered

Disconnected my old domain, adding new one but just keeps saying Error, Extra IP Address...

My domain is origocreative.co.uk.

The DNS has been verified with multiple public DNS checkers.

Only the required Adobe Portfolio A records exist.

There are no conflicting A, CNAME, AAAA or TXT records.

Adobe Portfolio immediately reports "Looks like you have an extra IP address set up", but public DNS confirms only the Portfolio IPs are present.

Could you please check whether my domain is stuck in your validation cache or whether there is a backend issue with Portfolio domain validation?

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    kglad
    kgladCorrect answer
    Community Expert
    July 31, 2026

    for portfolio:

     

    portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

     

    portfolio faq: https://help.myportfolio.com/hc/en-us

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    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 31, 2026

    for portfolio:

     

    portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

     

    portfolio faq: https://help.myportfolio.com/hc/en-us

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