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F
FS.Photobox
Participant
November 5, 2019
Question

%DL_LIBRARIES_PANEL_NAME

  • November 5, 2019
  • 3 replies
  • 2283 views

IT's been a week, and after multiple calls to adobe tech support, there seems to be an unfixable error...

 

I rely heavily on the CC Libraries panel.  It is showing a blank white space with "%DL_LIBRARIES_PANEL_NAME" on the tab.  

Right click inside gives view page source, and the crux of that information is:

<script>
window.nodeRequire = (window.cep_node && window.cep_node.require) || window.require || function () {};
window.process = window.process || (window.cep_node && window.cep_node.process);
</script>

 

This panel also does not work for InDesign, InCopy, Photoshop...

 

Is there a fix, or do I REALLY have to wipe my machine and start from a Fresh install of Windows...??

 

 

    3 replies

    J
    JohnHenryLG
    Participant
    April 10, 2022

    I found your thread because I had the same problem just pop up.  Wanted to let you know that the first solution here https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html - installing the CC Libraries app standalone - fixed my problem.  (I had also deleted my existing libraries folder.)

      G
      Adobe Employee
      Gambhir_CCLibs
      Adobe Employee
      November 5, 2019

      Hi,

       

      Can you please gives us logs to investigate further. Please follow the steps at

      https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and provide us the zip file name.

       

      As a workaround for now, I would recommend you to reinstall your Libraries. You can follow the steps mentioned on helpx page.
      https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

      Please let us know if the above workaround resolves your issue.


      Gambhir

      Mylenium
      Mylenium
      Legend
      November 5, 2019

      Without any detailed system info nobody can tell you much. The pertinent question would have to be whether you actually have dug into your firewall settings and reset them as well as possibly other network settings. Conversely, disabling security tools, virtualization, VPN tools and what have you can do miracles. I'd start by a) unplugging the network cable and b) running a netsh /reset in a command window to reset all stored Windows network info. Reboot and let it auto-configure once you re-insert the cable. Anything more complicated than this basic procedure will indeed require much better info on your part.

       

      Mylenium

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