Participant

Answered

DNS settings not pointing to my Portfolio page

Forum|Forum|5 years ago
May 26, 2020
1 reply
5560 views

I have changed my cPanel DNS settings so my domain points to Adobe Portfolio, but when I click 'Apply' it says "Oops! Looks like your domain settings have not yet been configured correctly with our IP address. Instructions here. (Check your DNS status here)". I've checked the DNS status and the numbers are correct. Do I just need to wait for 24 to 72 hours and it will sort itself out, or is there a more fundamental issue?

Thanks in advance.

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Correct answer howardking

UPDATE - It's sorted itself out. I guess I just needed to wait a while.

howardkingAuthorCorrect answer

Participant

UPDATE - It's sorted itself out. I guess I just needed to wait a while.

Participant

Hey cool,

Do you trash two files CNAME/ www and ftp.yourdoamin?

Thanks

Community Expert

Community Expert

Please refer to Adobe Portfolio Custom Domain Names article in the FAQ & Knowlegebase.

https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

If you need technical assistance, there's a dedicated Portfolio Support team to assist users. See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Leave feedback on Adobe UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

Thank you.

Nancy O'Shea— Product User & Community Expert