Do I have pay after my plan has been replaced?

Forum|Forum|6 years ago
March 2, 2020
2 replies
402 views

I previously had a $30/month student subscription to Creative cloud so that I could use it at home, rather than just at school. It was linked to my student email. Now, the arts program I'm in has switched to a team Creative Cloud plan for everyone. Meaning that the school covers it for us. When I logged in to my account, I saw that my previous, paid plan has been replaced with the team drive. I can't access my old paid plan anymore. Do I still pay the $30 dollars a month?

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Nancy OShea

Community Expert

Contact Adobe Customer Care. If you cancel before your 12th month, you will incur penalty fees for early cancellation. And only Adobe can waive those fees for you. Also, you want to make certain you're cancelling your personal plan only.

https://helpx.adobe.com/contact.html

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

You pay until you cancel

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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