Do I need ongoing Internet access to use my Creative Suite applications?

I'm a contract designer. I use my own laptop (with CS6 creative cloud subscirption). Today I was working for a large organisation so I couldn't get access to the internet. When I tried to open Photoshop I was presented with a message saying that my subscirption has expired. I couldn't open any of my creative suite applications. I was using them all at home the night before when I had an internet connection.

Considering earlier this week Adobe politlely took my monthly subscription I was left feeling extreemly frustrated and seriously out of pocket. I LOST MONEY. I'm a fully paid up customer and I couldn't use the products and services that I HAVE PAID FOR.

Can I invoice you Adobe for the money I've lost? Perhaps I should have a chat with my Lawyer. This is wrong!

Adobe your payment system is flawless. You have no technical issues what so ever when it comes to taking my money. HOWEVER when it comes to delivering the products that people are paying for you are NOT providing an acceptable service. I'm constantly recieving messages telling me that my subscription has expired or my trial period is up. It's a horrible user experience and diabolical customer service. Every time I open CS6 and get one of those messages I feel like I've been ripped off and today I really have.

Adobe are you going to do anything about this?

What a way to end the week.

Thanks alot.

I have to login every time too. If my internet access is down I'll be dead in the water, I won't be able to work at all. Since I live in the mountains this unfortunately is a somewhat regular occurence. Not good at all. Fix it Adobe.

That's just freakin' GREAT when the software decides to "alert" me that it's time to do a @#$%&*!!! "license status check" while I'm on a gig with no internet connection!  There I stood with the client glaring at me, fumbling with my phone trying to set up some kind of ad hoc internet connection so I could open AE!  No option to defer the so-called status check, just a firm, vertical middle finger from the software I *PAID* for!!!

Thank you very little, Adobe.  I hope I get the chance to repay you with similar inconvenience, embarrassment and annoyance some day.

It's clear from the multitude of support issues being discussed on this forum that Creative Cloud is not ready for commercial release.

For any cloud version of a professional application to be acceptable to users, there has to be a 100% confidence that the app will work wherever you are.

Every time, without fail.

Online or offline.

No exceptions.

I had ordered Creative Cloud and have returned the product for a refund.

It would be professional suicide to have the package stop working when I'm out in the field or speaking in front of an audience.

I've also been experiencing the erroneous behavior of the CC licensing scheme. The applications continue to behave as if in "trial" mode. There are dialogs to reboot the computer, occassional dialogs to enter a serial number, and generally confusing language in the authentication dialog. As buggy as this is currently, (and there are plenty of users experiencing and documenting the problem) Adobe is not even close to meeting Kim's statement about how this is "supposed" to work.

At what point after years (decades) of owning and licensing Adobe products and having an Adobe profile am I "trusted"  Speaking for myself I'd much rather pay for a whole year in one shot if that would mean I don't have to endure these superfluous, and at the moment, erroneous checks. The authentications are not occuring once a month, but almost every time a CC app is launched.

The Adobe support person I talked to last week in India was uniformed on these issues. Rather than being helpful and seeking to document an issue he had not yet encountered, he seemed intent on explaining that what I was seeing couldn't happen... if support is not trained to recognize that Adobe software can and does have many bugs, it is not worth my time to endure the 30-minute wait time, horrible smooth jazz track that repeats endlessly and the oft-promised "this call may be recorded for purpose of quality control"

Some of us still make a living with your software Adobe. I don't have hours to spend on the phone convincing your contractors that things are NOT going according to their script. Nor can I rely on Creative Cloud when I'm off on assignment, often with sketchy connectivity, to work without interruption. These problems are easily solved if you would engage with some of us. I actually live within 1-mile of your San Jose HQ and would happily come over one morning and explain how you can resolve this problem in UI terms and in the way you deal with customers.

I used to be able to rely on Adobe support for answers to very rare issues. These days the problems are more common and the support is abysmal. And here's what I AM going to do about this. Every time I open a CC cloud app and encounter these problems I'm going to tweet the problem, every time until this is fixed. I hope others here will do the same.

Adobe clearly has no intention of addressing this issue as evidenced by the telephone support person who hung up on me and the failure of anyone in this venue to offer any help. The forum indicates that this is a widespread issue. Is Adobe even making an attempt to support these obvious problems with Creative Cloud?

This answer seems to be incorrect. I have experienced continual problems opening Adobe application since I subscribed to Creative Cloud and many times the error indicates that I ma not connected to the internet even though I have a good internet connection recognized by all of my other applications. I have opened support tickets and I have received no help.