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sanda45
Participant
June 9, 2026
Answered

do srilanka support adobe subscription? want to purchase a new subscription but stuck on payment error

  • June 9, 2026
  • 3 replies
  • 21 views

I'm srilanaka citizen with srilankan bank acocunt..I'm trying to buy a new creative Cloud subscription from Sri Lanka, but I've tried repeatedly and still can't complete the payment. It just keeps showing the error: "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank."
I made sure my Adobe region is correctly set to Sri Lanka and tried both my Visa and Mastercard. The weird part is, I called my bank and they confirmed that they haven't even received any payment or verification attempts from Adobe! There are zero failed transactions showing on their side, so Adobe's system is blocking it before it even hits the bank?
Can someone please help me out? I really need this subscription and I'm honestly so desperate right now

    Correct answer Nancy OShea

    You’ll need to find an Adobe Store in your geographic region.

    See the international selector below.

    https://www.adobe.com/international/selector/

     

    Hope that helps.

     

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    June 9, 2026

    You’ll need to find an Adobe Store in your geographic region.

    See the international selector below.

    https://www.adobe.com/international/selector/

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    June 9, 2026

    try using a mobile phone's updated non-opera browser with wifi disabled.

    Community Expert
    June 9, 2026

    It would be better if you connected to Adobe Support for help.

    -Manan
    sanda45
    sanda45Author
    Participant
    June 9, 2026

    Thanks manan for reply..I already  contact support..they said call bank and unblock international payment..I already have many other monthly subscription like fiver,chatgpt so bank ok international payment..

    Community Expert
    June 9, 2026

    This is strange. If Adobe themselves are unable to support what can be done? I am not sure maybe try using a different browser on a different device. If nothing works then the last resort would be to purchase via a reseller

    -Manan