I'm adding my voice of disappointment with Adobe. I was offered a 3 months free extension to an initial trial and have just discovered that the terms and conditions have a $30 fee if you cancel before 10 months. This was not made at all clear and I feel duped.

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Nancy OShea

Community Expert

The 3 free months was offered as a customer retention inticement to keep you from cancelling your subscription. You were under no obligation to take it. So that was your choice. Nobody forced you to do it.

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Nancy O'Shea— Product User & Community Expert

Nancy OShea

Correct answer

Community Expert

No email address. Use Online Chat. Log-in with your Adobe ID.

Creative Cloud support: http://helpx.adobe.com/x-productkb/global/service-ccm.html

Online Chat hours: Mon-Fri, 5am - 7pm (US Pacific Time)

If you need help with a particular product, use the Product Forums (available 24/7).

https://forums.adobe.com/welcome

Nancy

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Nancy O'Shea— Product User & Community Expert

G

gunvalda20647374

Participant

COMPLAIN: Our company also want to complain on your services and solution. We got locked out from a account due to wrong typing of company email adresse at subscription purchase. Got charged for product for a year. Not able to get invoices of these charges. No double check from Adobe when we some how managed to purchase a identical second subscription. There should always be a second way into digital account by the paying company of products. These accounts and puchasing solution is poor. Should also be a confirmation e-mail on the booking e-mail to be sure that purchase information is correct. BE WARNED EVERYONE! ADOBE cant help you!

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