Does a Creative Suite 5.5 license from 2011 work for Creative Cloud in 2024?

Forum|Forum|1 year ago
September 9, 2024
3 replies
794 views

I have a Creative Suite serial number that was purchased in 2011. If I search for the licence number, it says it's already in use, but I don't know which email it's linked to, or if it's linked to one, because I didn't buy it myself, but I'm asked to find out. So I would like to know if a licence purchased in 2011 is compatible with today's Creative Cloud.

Many thanks in advance!

Correct answer Ben M

If your license is in use, then you need to deactivate the other computers before you install on a new one. Everytime you move to a new computer you needed to de-activate and activate on the new computer. But compatibility is a bigger question. On Windows, it's possible. You should search the forums if you run into a particular issue. On Mac it's not. CS5.5 was 32-bit and newer Mac OS systems are 64-bit only and will no longer install the older software.

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Ben M

Correct answer

Community Expert

If your license is in use, then you need to deactivate the other computers before you install on a new one. Everytime you move to a new computer you needed to de-activate and activate on the new computer. But compatibility is a bigger question. On Windows, it's possible. You should search the forums if you run into a particular issue. On Mac it's not. CS5.5 was 32-bit and newer Mac OS systems are 64-bit only and will no longer install the older software.

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Admired_magnificence5988

Participant

My CS5.5 Master Collection was on a Computer that Crashed and I can no longer access it to deactivate the license, also my new W11 computer does not want to load off the origional DVD's ! This was supposed to be a lifetime license and is not working after 13 years !