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G
Gnash5EE1
Participant
November 1, 2020
Question

Does Adobe have a Customer Support Email?

  • November 1, 2020
  • 2 replies
  • 196 views

Hey everyone, first time posting here so wasn't able to find a better topic than "Download & Install".

I'm wondering if Adobe support has an email address to contact? I need to talk to them about an issue of my account possibly being hacked, but I can't find any email to contact anywhere, just a phone number. Thanks in advance. 

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
November 2, 2020

If anyone invites you to send an email - they are the hacker!! Beware.... Use only the method described to get Chat or Phone. THERE IS NO EMAIL.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 1, 2020

No

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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