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Kimmy9999
Kimmy9999
Participating Frequently
April 25, 2013
Question

Does anyone know if the "convert to trial on launch" issue has a solution?

  • April 25, 2013
  • 1 reply
  • 667 views

I have CS6 (purchase, not cloud) and have to enter my serial number pretty much every time I open one of the programs. Opening a file is now an 11 step process. I have been patient (though annoyed, of course with the disruption to the workflow) that Adobe will come through and solve this, but as the weeks go by I wonder if it is actually being addressed? I am a graphic design student so I am running these programs every day.

According to this, it was a know issue being worked on. But this was written a while ago:

http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.html

This week I decided to try contacting Tech Support. They had me uninstall, run Adobe cleaner, reinstall. The problem continues.

Kim: In your experience has that solved this problem? I know there have been many that have this issue and I did not come across that as a solution. I will try this though.
Subhabrata: Yes, It will be fine after re install.
Kim: Okay, I will try that.
Subhabrata: Because this is an issue with the permission

So do I bother with Tech Support again? If there is no solution yet, I don't want to run in circles trying things that won't work just to pacify me.

Kim


    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    April 25, 2013

    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual

    Mylenium

    Kimmy9999
    Kimmy9999Author
    Participating Frequently
    April 25, 2013

    Thanks Mylenium. I went through the steps outlined there even though the issue was a bit different than mine. No luck, but it was worth a try.

    Kim

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    April 25, 2013

    Kimmy9999 which operating system are you using?  I checked your activation history for your copy of Photoshop CS6 Extended and it does appear that your computer is affected by the issue you posted in your original message.  In effect your computer is identifying itself as two separate computers to our activation technology which is why you are prompted to enter your serial number again and activate.

    The most recent update I have regarding this issue is that we are currently working with Microsoft to investigate the root cause of this behavior.

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