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Participant
February 27, 2016
Question

Does anyone know why, after updating my payment information with a new credit card that is perfectly fine, I am still locked out of my apps? When I saved my new payment information, the system says my membership has expired and that I need to update

  • February 27, 2016
  • 1 reply
  • 165 views

If there are any Adobe employees on this forum, I'd like an answer.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
February 27, 2016

you need to contact Adobe staff to help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Participant
February 27, 2016

‌Thank you for the reply, John.  Monday, however, will be too late, because without their project completed, my client will drop me.  Thanks, Adobe... For screwing me out of a client and much needed income.