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maura_4865
Participant
November 21, 2024
Answered

Does Deactivating Creative Cloud from my PC also uninstall the apps?

  • November 21, 2024
  • 2 replies
  • 467 views

Hello! I have purchased a Photography Plan (20GB) with Photoshop and Lightroom. I have currently activated my license on two PCs, but I'm in the process of upgrading to a third machine. I am aware that I can only have Creative Cloud active on max two devices. My question was, if I deactivate Creative Cloud from one of my two current devices, will the Photoshop and Lightroom apps that I downloaded on that PC, be uninstalled? Or will they stay installed on the PC, and I'd simply be unable to use them?

I ask because I may still need one of my two current devices to work on Photoshop, and wanted to preserve all my current brushes and settings without having to reinstall everything, in case I need to use Creative Cloud on there again.

Thank you!

This topic has been closed for replies.
Correct answer kglad

and maybe more important for you,  you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many (mac and/or win) computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

 

the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers without signing-out. because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

 

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html#:~:text=Activat....

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 21, 2024

and maybe more important for you,  you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many (mac and/or win) computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

 

the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers without signing-out. because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

 

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html#:~:text=Activat....

    M
    maura_4865Author
    Participant
    November 21, 2024

    Thank you! This is exactly what I was looking for, I'm glad it's possible to do this. My best case scenario would be to indeed have the desktop apps installed on all 3 of my devices, and then rotate signing in to my CC subscription on two of those devices, depending on what I need to work on that day. 🙂
    Thank you for you answer and help!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 21, 2024

    @maura_4865 

     

    you're welcome.  and that's exactly what i do; pick and choose the 2 of my 3 devices on which to use my cc apps.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 21, 2024

      no.  if you only want to uninistall and keep your subscription, see **.

       

      if you want to cancel your subscription, start with * and then follow **, 

       

      *

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

       

      **

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


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