Skip to main content
Jarrod_Ames
Participant
October 9, 2019
Question

Done with Adobe!!

  • October 9, 2019
  • 4 replies
  • 354 views

I am done with this company! After the latest updates in September, I have had nothing but problems with their software. Premiere Pro is unusable now as render times are 20+ hours. Photoshop, Lightroom and Bridge all crash frequently. Yet today Photoshop crashed in the middle of an edit and it literally killed my computer! Locked up the computer to where I couldn't even access task manager. Had to hold the power button to turn off the computer and now I cannot boot up Windows period. Contact support and the only fix is to completely factory restore windows on the computer! Thank you Adobe for not fixing your software issues even though there are an enormous amount of complaints! 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 9, 2019

    What you describe sounds a lot like an underpowered computer problem.   I know because I've been there and it's no fun.   If you do a lot of heavy Photoshop and Premier Pro work, you need a machine with sufficient CPU, GPU, hard disk and RAM to handle the load. 

     

    My aging Win 10 workstation is not the biggest or fastest by a long shot.  But I am able to use CC products regularly without incident.  It goes without saying that my drivers are all updated and I keep my media on the primary HD, not networked or cloud drives.  Also energy saving Sleep Mode is turned off as are all unnecessary background processes like real-time virus scans and file backups.

     

    Recommended Workstations for Premier Pro and Photoshop CC

     

     

    Nancy O'Shea— Product User & Community Expert
      Jarrod_AmesAuthor
      Participant
      October 9, 2019
      I have a newer system. Ryzen 7 processor, 16gb of DDR5 Ram and I have two RX580 8gb graphics cards in it since I used to do a lot of after effects work. All runs on a TB SSD and and TB HD. So like last years best you could get computer. It runs Davinci Resolve perfectly fine. See what bothers me is that Resolve had similar issues after the Major windows update at the end of August. I called support and they were already aware of the problem. 3 days later Relsove sends out a fix and their program went back to running perfectly fine. My point is that they cared about their community and the people who use their product! Adobe clearly does not! I pay $52.99 a month for the full suite and nothing works right!! That's ridiculous! Even Lightroom is having issues of images disappearing from folders yet bridge shows them there and they were there before the update! So it is Adobe's problem but they dont want to fix it! Look I am a professional and this is how I make money and I cannot afford to be down with clients waiting on their videos and images. I just want Adobe to say it's our bad and fix it!
      Test Screen Name
      Legend
      October 9, 2019

      Or to put it another way, perhaps: something went wrong with the system, causing Photoshop to crash in the middle of an edit, and couldn't even run task manager. Now it won't boot. It's a possibility, and there's a good chance you had a disk failure (they often show up when you're busy). This could also account for slowing down, as the failure progressed.

       

      Not saying that IS what happened; could be an Adobe bug, sure. Not a commonly described one. But I'd check carefully for disk faults.

        Jarrod_AmesAuthor
        Participant
        October 9, 2019
        Should see my post about Premiere Pro. I tried to render a video for a client and it said it would take 71 hours to finish! A similar video project in Davinci Resolve took Just 25 minutes. When I told that to the Adobe support the hung up on me. Then sent an email saying that they were awaiting a response from me. As to your suggestion I have already encountered that problem two weeks ago and fixed that. Photoshop continues to crash at two points fairly consistently. First, when I use another program in conjunction with it. Second and the worst, when I am merging all visible layers, so Ctrl+Alt+Shift+E. This is the command I did today and it locked up on me. Fourth time it has done so on that command.
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices