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Known Participant
August 6, 2019
Question

Double billed - Refund

  • August 6, 2019
  • 2 replies
  • 895 views

I initially messaged Adobe in regards to my plan, they were nice enough to charge me for my teacher rate, that was awesome, but they haven't refunded me back for the full rate, so in essence, I've been double charged now.

Adobe initiated a refund for me on July 7th, I've talked to online support members regarding this refund. They have all told me the exact same thing. There was an error initiating your refund, I have initiated your refund please wait 5-7 days. When does this loop close, when do I get my $550 Canadian back?

Your Adobe Case ADB-.....

Dear Leah,

Greetings from Adobe!

You have been charged on 07 July 2019 for Creative Cloud subscription. We have initiating the refund of $406.66 which will be credited back to you within 5-7 business days.

This has been the line they have used 3 times now...exactly.

This topic has been closed for replies.

2 replies

chanders59074988
Community Manager
Community Manager
August 8, 2019

Hi Jazzhoyle,

I've sent you a private message and will follow up there with more info. Please check.

Thanks-

Chandni 

JazzhoyleAuthor
Known Participant
August 9, 2019

Call me anytime today between 9 and 4

Thanks

Tyson

Nancy OShea
Community Expert
Community Expert
August 9, 2019

Jazzhoyle  wrote

Call me anytime today between 9 and 4

Which time zone would that be?

Right now, it's  early Saturday morning in India Standard Time.

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
August 6, 2019

these are user-to-user forums.  you'll need to contact adobe directly again.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

JazzhoyleAuthor
Known Participant
August 6, 2019

I did 4 times, still not rectified. I was hoping someone has a similar experience and could help. Thanks

L

kglad
Community Expert
Community Expert
August 6, 2019

you're welcome.