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margotb33893373
Participant
September 12, 2018
Answered

Double payment

  • September 12, 2018
  • 1 reply
  • 306 views

On the 4th Feb 2018 I ordered Adobe Creative Photography Plan (Order ADD000355973AP). My system at the time was unable to support the programme. I therefor requested a cancellation & I was immediately refunded the $9.99.

In May I purchased a new laptop with adequate memory & on the 20th May 2018 reordered Creative Photography Plan.(Order ADB031678009AP)  Since then I have been charged twice monthly namely on the 13th & 20th of each month.

It would appear that the first order was reactivated when I placed the 2nd order. Kindly let me know how to cancel the first order & whether it will affect my saved photographs. I want to continue with order ADB031678009AP .

Kind regards,

Margot Bayne

This topic has been closed for replies.
Correct answer kglad

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 12, 2018

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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