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DLefort
Participant
May 6, 2017
Answered

Downgrade Creative Cloud plan

Hi,

I don't need the Complete plan anymore, is it possible to downgrade my plan to the Photography plan?

Thanks.

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Ned Murphy
Ned MurphyCorrect answer
Legend
May 6, 2017

You can cancel the full plan, likely with a penalty for early termination (1/2 the remaining cost of the annual subscription) and then start the Photography plan.

Cancel your Creative Cloud membership

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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4 replies

bramn18842035
bramn18842035
Participant
August 10, 2017

Hello on my account not appear "cancel plan" button, what about it??

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ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
July 22, 2021

Please see:

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

or:

 

https://helpx.adobe.com/manage-account/using/change-plan.html

 

Also:

 

"Specific countries require cancellations to be made only by contacting Customer Support. See the list of countries here."

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    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    May 6, 2017

    You can cancel the full plan, likely with a penalty for early termination (1/2 the remaining cost of the annual subscription) and then start the Photography plan.

    Cancel your Creative Cloud membership

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

    Translate
    Kanikas
    Kanikas
    Legend
    May 9, 2017

    Hi Denis,

    In addition to information shared above, you may also Contact support:https://helpx.adobe.com/contact.html.

    Hope that helps.

    Regards

    Kanika

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