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rafayama
rafayama
Participant
July 9, 2019
Answered

Download Adobe CS5 Web Premium [on Volume License]

  • July 9, 2019
  • 2 replies
  • 2793 views

Hi,

I am looking for the installer for Mac version of Adobe CS Web Premium 5. I am looking from a different source than the adobe website, because even though the product is displayed in my account as a registered product, Adobe support people say that I can't have access because I bought from a reseller (I bought it when I was in school and the school has closed since, so I can't contact them as well) so the email used to buy this product was different than mine.

I have a license that I paid for and I just need the installer. Please help me.

Rafael

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Rafayama, I am sorry that you have been facing difficulties locating the installation files for Creative Suite 5 Web Premium for Mac OS.  I reviewed the e-mail address, that you used to post to this public forum discussion, and I see that you have purchased a volume license for CS5 Web Premium.  The volume license installation files are available for download at https://licensing.adobe.com/.

You can find more information on how to access volume license installation files please see Adobe Licensing Website | Serial numbers, orders, and accounts .

2 replies

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
July 9, 2019

Rafayama, I am sorry that you have been facing difficulties locating the installation files for Creative Suite 5 Web Premium for Mac OS.  I reviewed the e-mail address, that you used to post to this public forum discussion, and I see that you have purchased a volume license for CS5 Web Premium.  The volume license installation files are available for download at https://licensing.adobe.com/.

You can find more information on how to access volume license installation files please see Adobe Licensing Website | Serial numbers, orders, and accounts .

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 9, 2019

Rafayama, to respond publically to your question, if you are not authorized to access https://licensing.adobe.com/ then you will want to utilize the steps listed in Adobe Licensing Website | Serial numbers, orders, and accounts to obtain access.  If the organization which made the purchase is no longer in business, and never added you as a deploy-to id at https://licensing.adobe.com/, then you will want to look for another solution as you will be unable to reinstall CS5 Web Premium without the proper installation files.

In general, volume licenses were not designed to be resold to individuals.  An organization is able to use the process listed in Adobe Licensing Website | Serial numbers, orders, and accounts to maintain access to their files after their purchase.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 9, 2019

if you purchased from and registered with adobe, check https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html  for info on how to download non-current adobe programs.

once you download, if you're having trouble finding your file(s), https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

if that fails AND you've (a) registered your software with adobe or (b) can provide proof of purchase, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

for more info on adobe's 5/2019 policy on downloads, https://prodesigntools.com/adobe-limits-software-downloads.html

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