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5t3v3
Known Participant
March 12, 2022
Answered

Download and Install Creative Cloud Apps on your new M1 computer

  • March 12, 2022
  • 1 reply
  • 2464 views

Since neither Adobe nor Apple has seen fit to make this information prominent and accessible to new M1 owners in a responsible and professional manner, I am reposting it here. Personally I'm also filing it under the "Things I wish I had known yesterday that would've saved me a lot of time and aggravation" tab.

 

How can I transfer Adobe apps from my old computer to my new M1 computer?

We recommend reinstalling the apps on your new computer instead of migrating them using Migration Assistant. If you still want to use Migration Assistant, deselect the option to migrate applications or uninstall your Adobe apps before migrating.

Already used the Migration Assistant? Run the CC Cleaner Tool to remove Adobe apps and components that were copied to the new computer. Once the applications are entirely removed, you can install your Adobe apps on your new computer. 

Excerpted from: https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

these are user-to-user forums.  i'm not adobe and i don't represent adobe.

 

and while you may have a certain story to tell, in general, migrating is a mistake with adobe software.


5t3v3, thank you for your feedback regarding your experience using Apple's migration process.  I am glad that you could copy your applications from one computer to another successfully.  The language you are referencing in https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html was added due to the repeated reports of unexpected behavior after Adobe applications and components were copied/migrated to computers using Apple's new processors.

 

Your feedback is appreciated.  Please bookmark https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html to keep updated about improvements and changes made to the Creative Cloud desktop app and its components.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 13, 2022

never migrate adobe programs under any circumstances.  properly install.

5
5t3v3Author
Known Participant
March 14, 2022

You Adobe people have a real culture of arrogance and lack of customer service ethos. I mean just based on my thirty plus years of experience with your software and your recent comments in this community. No offense.

 

That aside. No. Your answer is incorrect. Migrating Adobe software in this case worked, whereas "properly installing" did not.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 14, 2022

these are user-to-user forums.  i'm not adobe and i don't represent adobe.

 

and while you may have a certain story to tell, in general, migrating is a mistake with adobe software.

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